Frequently Asked Questions

Everything you need to know about styling your home with The Pavilion.

What are your standard shipping times for furniture?

Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.

Do you offer white-glove delivery services?

Yes, for a flat fee we offer premium white-glove delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is your return policy for home decor?

We accept returns on most decor items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

At The Pavilion, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture match your space perfectly.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna for larger furniture purchases.